Optum Privacy Policy

Optum is committed to respecting the rights to privacy of you and your patients. Under no circumstances will we divulge or release to a third party any patient or personal information that you supply to us through our network. Our computer encryption and security devices are in place to protect your information. We are dedicated to protecting your right to seek patient and billing related information in a secure and private environment.

Information Collection and Use

We ask for your name, TIN, and other individually identifying information when you register for the Claims Online Portal. We may also access information about you from our Contracting Department in order to provide Online Claims Online Portal services.

Optum will not, under any circumstances, share any patient or personal information with any third party.


We have implemented technology and security policies, rules and measures to protect the health and personal data that we have under our control from unauthorized access, improper use, alteration, unlawful or accidental destruction, and accidental loss. We also protect your information by requiring that all our employees and others who have access to, or are associated with, the processing of your data to respect your confidentiality.

Health Resources

In order to provide you with greater value, Optum may provide links to various third-party Web sites. However, even if a third-party affiliation exists between Optum and that destination site, we exercise no authority over linked sites, each of which maintains independent privacy and data collection policies and procedures. Optum assumes no responsibility or liability for these independent methods or actions and is not responsible for the independent policies or procedures of destination sites. Similarly, we cannot take responsibility for the privacy initiatives or the content of such Web sites. These destination links are provided only for your convenience, and as such, you access them at your own risk.


A cookie is a piece of data stored on your hard drive that contains information about you. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once you close your browser, the cookie simply terminates with no retained record of your use of the site.


If you have any questions about the security at our Web site, you can contact us at csdhelpdesk@optum.com.

Correction/Updating Personal Information

You can always contact us in order to (i) deactivate your account, (ii) update the Personal Information that you have provided to us, and (iii) change your preferences with respect to contacts, by emailing us at csdhelpdesk@optum.com.

Notification of Changes

If there is any change in Optum's privacy policy, we will post those changes immediately and notify you by mail so that our users are always aware of what information we collect, how we use it, and under which circumstances, if any, we disclose it. We will only use information in accordance with the privacy policy under which the information was collected.